Are you truly engaging customers with your Rehab practice?
Seriously … are your programming and marketing strategies REALLY working?
It’s difficult to connect, support and continue engagement with Rehab customers. In my consulting with Rehab practices, I’ve seen 3 solid tools that support customer engagement and take your business to the next level.
First, are you providing any bonus offers for your customers? Customers (and future customers) are interested in that value-add that provides more of a connection to your practice. Free educational sessions, free consultations or special events are great ideas.
Second, are you offering anything in the realm of Wellness programming with your practice? Retaining customers beyond their therapy duration is a great engagement tool with fitness classes, fitness punch cards and health coach programming.
Third, how are you connecting with customers through social media? Most of us are NOT doing a good job in this area. Dave Bush and I recently hosted a webinar with Scott Reed, who is an expert in the social media realm with Rehab practices. Scott had a number of solid ideas for us to implement. Contact me directly for insight on Scott’s ideas and expertise.